课程代码：01428请考生按规定用笔将所有试题的答案涂、写在答题纸上。选择题部分注意事项：1. 答题前，考生务必将自己的考试课程名称、姓名、准考证号用黑色字迹的签字笔或钢笔填写在答题纸规定的位置上。2. 每小题选出答案后，用2B铅笔把答题纸上对应题目的答案标号涂黑。如需改动，用橡皮擦干净后，再选涂其他答案标号。不能答在试题卷上。PART 1 Reading ComprehensionDIRECTIONS: In this part, there are 3 passages. Each of them is followed by 5 questions, and to each question, there are four possible answers marked with A, B, C,D. Please choose the correct or best answer to each question and mark it on your ANSWER SHEET.（本大题共15小题，每小题2分，共30分）Passage 1Cabin attendants make face-to-face contact with passengers. Their professional image reflects the airlines’service image. Passengers’opinion of an airline is based on their speech, behavior and service standarD.Cabin attendants should possess essential qualifications for their work, as well as the rigid physical requirements such as height and vision. The quality of cabin service is judged on the friendliness, courtesy and appearance of the cabin attendants.First, cabin attendants should enjoy their work. They are doing an exciting and challenging joB. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way to help passengers relax. They must also provide a courteous and efficient service to the passengers. Second, a warm concern for other people is a necessary qualification for passenger service work. Dignity, warmth and a sincere liking for people are the best qualities.1. How do passengers get their opinions of the airlines?A. CAs’speechB. CAs’behaviorC. CAs’service standardD. All of the above2. The excellent quality of cabin service is NOT judged on ____.A. the request of the passengersB. the friendliness of the cabin attendantsC. the courtesy of the cabin attendantsD. the height and vision of the cabin attendants3. Why should cabin attendants keep smiling during their work?A. Because they like smiling.B. Because smile is a good way to help passengers relax.C. Because the passengers ask them to smile.D. Because it can make their faces thinner when smiling.4. The phrase “a necessary qualification for passenger service work” in paragraph 3 means ____.A. rigid physical requirementsB. a warm concern for the passengersC. a courteous and efficient service to the passengersD. good professional image5. According to this passage, we can know that the cabin attendants work is NOT ____.A. comfortableB. necessaryC. challengingD. excitingPassage 2Cabin attendants seem generally satisfied with the majority of caterers(配餐公司) they use. In a survey about aviation caterers, most cabin attendants found that the caterers usually have an experienced staff, qualified chefs and a good product. While there may be occasional lapses in good service or quality, most caters receive high marks from cabin attendants.The success is in the “whole package”. There’s no part of the catering process that isn’t critical, quality food, attractive presentation, proper packaging, on-time delivery are all important.Some caterers rank high because not only do they have quality ingredients and an interesting menu, but also they have refrigerated vehicles, a rapid turn-around for linens and dining ware and a 24-hour hotline service.In addition to the full-time chefs, they have a long list of colleagues for specialty items. In America, chefs at New Horizons are well known for their in-house breads and pastries, and in particular for their Florida stone craB.A Chicago-based caterer, the company provides meals for a “huge number of sports teams”. In the face of fierce winter winds, ice and snow, Georgis provides good catering from its location near the metropolitan center to virtually every outlying airport. It’s always a challenge to cater a flight for certain special passengers, such as those with religious dietary rules.While catering generally receives high masks from most of the cabin attendants responding, there were a number of highly critical comments.Cost and packaging are generally still big issues. A catering order for breakfast and lunch for 200 passengers excluding wines is regarded as too high for the airlines.6. Which of the following is NOT mentioned as characteristics of good caterers?A. Experienced staff.B. Qualified chefs.C. Good price.D. Good product.7. Quality food, attractive presentation, proper packaging and on-time delivery are ____.A. different packagesB. not criticalC. all criticalD. given here in the order of the process of packing8. Specialty items mentioned do not include ____.A. quality ingredientsB. in-house breads pastriesC. Florida stone crabD. pastries9. The Georgis company did a challenging job because ____.A. there was strong windB. there was ice and snowC. it was winterD. religious meals have many special requirements10. ____ are still big issues.A. Refrigerated vehiclesB. Cost and packagingC. A rapid turn around for linens and dining wareD. A 24-hour hotline servicePassage 3The cabin crew check that all the passengers are on board, and the doors are closed and lockeD. Gently the walkway swings back from the fuselage, the body of the aircraft, and a specially designed powerful tractor pushes the giant 747 away from the loading bay. Meanwhile, the airport traffic control has given clearance to start the engines and the flight crew carries out all the last minute checks. All the systems are in full working order, and the wing flaps(襟翼) and flying controls are testeD.At the same time the cabin crew check that all the passengers are wearing their seat belts properly and then demonstrate the emergency procedures. They point out the exits on the plane, and demonstrate how to wear and inflate the life jackets located under each seat. Lastly they show how to use the oxygen masks that automatically fall from the ceiling should it become difficult for the passengers to breathe.A puff of smoke from the jet, and a slow whine gradually becomes a low roar(咆哮，巨响) as the first engine is started up. One by one the four engines come to life, though there is little to see apart from the shimmer of the exhausts. After a final signal to the ground crew that the engines are running normally, the captain eases the plane along the network of taxiways that lead to the runway, and takes his place in the queue for take-off.With a thunderous roar, the plane departs. With flaps fully extended for take-off the 747 turns into the main runway. The pilot and co-pilot each place a hand firmly on the throttle levers(油杆), and push them steadily forwarD. The vibration and noise swells as the engines are brought up to full power. Suddenly the brakes are released, and the passengers are pressed back into their seats as all 313 tons of the Boeing 747 accelerates up the runway.11. What should the cabin crew do before the planes takes off?A. They check that all the passengers are on boarD.B. They check that all the passengers keep their seat belts fasteneD.C. They demonstrate how to put on the life jackets and how to use the oxygen masks.D. All the above.12. Which of the following sentences is NOT true?A. Both the taxiway and the runway can be used for take-off and the captain should know which way to choose.B. The captain has to wait for his turn before the plane is permitted to take off.C. The oxygen mask is kept in the ceiling compartment of the cabin.D. The pilots can start the engines of the plane when they get the clearance from the traffic control.13. In deciding when a plane takes off, ____.A. the cockpit is instructed by the cabin attendantsB. the cockpit requests the controllersC. the traffic controllers, the cabin attendants and cockpit crew cooperate with one anotherD. the captain will decide when14. What kind of plane is a Boeing 747?A. It is a giant, four-engine plane.B. It has many engines and only the first engine can work.C. It is a light but noisy plane.D. It is a trouble-free plane, and never has anything wrong with it.15. The sentence “…the passengers are pressed back into their seats …”in the last paragraph may possibly mean that ____.A. the passengers are hijacked by armed hijackersB. the passengers can’t resist the G—force (地球引力) of the plane when it is speeding upC. the passengers are confined to their seatsD. the passengers are playing the gamePART 2 TranslationDIRECTIONS: In this part, there are ten sentences written in English. Translate these sentences into Chinese. Each of the sentences is followed by four choices of suggested translation marked A, B, C, andD. Make the best choice and blacken the corresponding letter on your ANSWER SHEET.（本大题共10小题，每小题3分，共30分）16. Processing areas are designated for the formalities associated with processing passengers.A. 手续办理区指的是办理旅客的有关手续的。B. 投诉办理区指的是办理旅客的有关投诉的。C. 手续办理区是用来处理旅客的相关投诉的。D. 投诉办理区是用来与投诉旅客联系的。17. All exits are equipped with exit signs above and adjacent to the exits.A. 出口上都标有出口标志，出口标志就在出口附近。B. 出口的上方都标有出口标志，并指向出口。C. 出口的上方和附近都配备有出口标志。D. 出口的上方都配备有指向出口的出口标志。18. In general, the passengers must obey the crew without question in an emergency in order to ensure the safety.A. 一般而言，乘客在出现紧急情况时应不发一言地遵守机组人员的命令，以确保安全。B. 一般而言，乘客面对紧急情况时无需遵守机组人员的命令，以确保安全。C. 总的来说，为确保安全，乘客在发生紧急情况时必须不发一言地遵守机组人员的指令。D. 总的来说，为确保安全，乘客在出现紧急情况时必须无条件地遵守机组人员的指令。19. Any valuables should be kept with you at all times.A. 有价值的物品应一直放在身边。B. 你应该将所有贵重物品一直留着。C. 贵重物品应随身携带。D. 所有的财物应随身携带。20. Many passengers prefer to sleep during the flight rather than watch the films, listen to the music or the other programs.A. 许多旅客在飞行中宁愿看电影或听音乐，不愿睡觉。B. 许多旅客在飞行中不愿看电影或听音乐，宁愿睡觉。C. 许多旅客在飞行中不愿看电影，宁愿睡觉或听音乐。D. 许多旅客在飞行中宁愿看电影，不愿睡觉或听音乐。21. Duty-free items are normally subject to volume limitations.A. 免税商品常受数量限制。B. 免税商品通常不受数量限制。C. 自由买卖的商品通常受到数量限制。D. 自由买卖的商品通常受到价格限制。22. Cabin attendants should respond to the varied needs of the passengers they will serve.A. 乘务员应该对他们要服务的乘客给予回应，满足他们的不同需求。B. 乘务员应该回答其所服务乘客的问题，满足他们的不同需求。C. 乘务员应该根据其自身的不同需求对他们所服务的乘客给予回应。D. 乘务员应该对他们所服务的乘客的不同需求给予回应。23. For the sake of safety, the tray table should be folded up before landing.A. 为了安全起见，小桌板在起飞前应折叠收起。B. 为了安全起见，小桌板在降落前应折叠收起。C. 为了安全起见，在起飞前应叠起餐盘。D. 为了安全起见，在降落前应叠起餐盘。24. Please latch the overhead bins properly.A. 请正确使用上方的行李箱。B. 请把上方行李箱打开。C. 请把舱顶行李箱锁好。D. 请将上方的行李箱放好。25. Please walk in this direction, don’t leave things in the aisle.A. 请沿着这条直线走，不要把东西放在过道里。B. 请按照这个方向走，不要把东西放在过道里。C. 请沿着这条直线走，过道里不能留东西。D. 请按照这个方向走，过道里不能留东西。非选择题部分注意事项：用黑色字迹的签字笔或钢笔将答案写在答题纸上，不能答在试题卷上。PART 3 Proper Nouns TermsDIRECTIONS: In this part, there are 10 proper nouns terms. Please match the proper nouns terms with the Chinese meaning.（本大题共10小题，每小题2分，共20分）26. cabin fault A. 出发时间27. aviation industry B. 等候区28. unaccompanied minor C. 客舱故障29. briefing D. 航空业30. departure time E. 流鼻血31. nose bleeding F. 紧急情况检查单32. retail prices G. 旅客广播系统33. holding area H. 准备会34. emergency checklist I. 零售价35. passenger announcement system J. 无人陪伴儿童PART 4 Cloze TestDIRECTIONS: In this part, the words and phrases are missing in the following paragraph. Choose the most appropriate words from the following FORM.（本大题共10小题，每小题2分，共20分）
If a passenger wants to36by air, he can purchase a ticket in advance at the airline37office or its agents, or on the world-wide-web, “the Internet”,38to relevant regulations. A39passenger purchasing a ticket needs to produce an “Inhabitant Identity Card” or other valid identity40and fill in the “Passenger Reservation Record”. A foreigner needs to produce a valid41, or other valid identity carD. An issued ticket is valid42for the passenger whose name appears on the ticket. It is not transferrable.A passenger taking an international or regional flight must arrive at the designated airport 90 minutes before the43time of the flight departure. This time is needed for the passenger to have his ticket, passport, visa and any other travel documents inspected at44and to go through departure procedures. Airlines usually45check-in 30 minutes before the departure of the flight.